At the Office of the Agent General for South Australia, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect contact details for our database, how we use them, the conditions under which we may disclose them to others and how we keep them secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to agent.general@south-aus.eu or by writing to Agent General for South Australia, Australia Centre, Strand, London WC2B 4LG. Alternatively, you can telephone 0207 520 9100.


Who are we?

We’re the European representative office of the Government of South Australia. Our offices forms part of the Australian High Commission in London and our role is to promote South Australia as a destination for business, students and tourism.

How do we collect information from you?

We obtain information about you when you write to us or when you give us your business card. We occasionally use third parties to gather information on target companies for specific marketing campaigns. This web site collects a record of your visit and logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the site, the pages accessed, and documents downloaded, the previous site visited, and the type of browser used.

What type of information is collected from you?

The personal information we collect might include your name, business title, address and email address. Occasionally we may add some personal information such as previous positions in the company, simply for context when we reach out to you.

How is your information used?

We may use your information to:

  • inform you of events we are organising through the South Australia Club;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about recent announcements which might be of interest to you or your company, such as major tenders, policy announcements, large naval contracts or invitations for expressions of interest in projects in South Australia.

We will not use your data for any kind of data profiling.

We will hold your personal information on our systems indefinitely to allow us to contact you for future events or opportunities. At any time, you have the right to contact us to check the information we hold is correct or to have your details removed from our databases.

This site retains the e-mail address of people who send e-mails through the “Contact” facility for the purpose of sending a response and will not be used for any other purpose or disclosed without your consent.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider’s logs. This information is analysed at the end of each month to determine the site’s usage statistics.


Your choices

You have a choice about whether you wish to receive information from us. Each time we send you any form of communication you will have the opportunity to opt out.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: agent.general@south-aus.eu or telephone on 0207 520 9100.


How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: agent.general@south-aus.eu, or write to us at: Agent General for South Australia, Australia Centre, Strand, London WC2B 4LG. Alternatively, you can telephone 0207 520 9102

You have the right to ask for a copy of the information we hold about you. If at any time you believe we are not processing your data in line with the law and the General Data Protection Regulations, you can complain to the Information Commissioners Office.


Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are held on our server which is protected by professional level firewalls.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by altering your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services we offer, the information which you provide to us may be transferred to countries outside the European Union (EU) and to Australia in particular. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By agreeing to your personal data on our website, you’re agreeing to this transfer, including storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Review of this policy

We keep this policy under regular review. This policy was last updated in March 2018.